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Request for On-time Departure

The JAL Group considers flight on-time performance a key indicator of service quality.During the years, the JAL Group's on-time performance has steadily improved.As we express our gratitude for your understanding, we continue to request for you continued cooperation in observing the closing times as shown below.

Proceed to the Security checkpoint 15 minutes before departure.  Please be at the boarding gate 10 minutes before departure. Departure time is when all doors are closed and the aircraft begins to move. [International Flight] Check-in should be done 60 minutes(*1) before departure. Please be at the boarding gate 10 minutes before departure. Departure time is when all doors are closed and the aircraft begins to move.
  • *1 45minutes for First Class, Executive Class and Domestic Sector of Internatinal Flight.

Please be at the departure gate at least 10 minutes before departure of your domestic and international flights,or you may not be able to board your flight.

Please be reminded not to be late for your flight!

The ‘departure time’ (STD - Scheduled Time of Departure) is the time when the aircraft ‘begins to move’.
An aircraft cannot move immediately after passengers have onboarded.

The following preparations must be made after passengers have boarded the aircraft.


  • Carry-on baggage must be stowed.
  • Passengers must be seated and with seat belts fastened.
  • The cabin door must be closed.
  • The boarding bridge must be removed from the aircraft.
  • Final check of emergency evacuation devices must be made.

After all of the above preparations for departure have been completed, the air traffic will give clearance and only then can the aircraft finally start moving.

Considering these processes, the JAL Group requests passengers to board with plenty of time. If a passenger should show up at the boarding gate past the closing time of “10 minutes before departure” and it is determined that an on-time departure will not be achieved, the passenger may not be allowed to board the aircraft.

Please be careful not to be late for your flight.

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