Comments on our services you have actually experienced

This page is to welcome constructive comments that help us to improve our services.

Please note the following information regarding our service.

  • a) Those emails that reach us on our off-days will be attended to on our working days.
Our Off-days:  Saturdays, Sundays and National Holidays
 New Year's days: December 30 - January 3.
  • b) Our response will basically be made by email, but it may be made by other means. (letter etc.)
  • c) Even when our reply is demanded, we may not be able to respond if the subject is of abusive nature.
  • d) Depending on subjects, our response may take time and may not be made as promptly as you wish.
  • e) For your queries on your reservations, tickets issuance and related issues, please contact reservations.

Many thanks in advance for your cooperation.

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Customer Information

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*If your address is outside Japan, please fill your postal code in above "Mailing Address" box.

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