About JAL Group's Passenger Service System transformation implemented on November 16, 2017

Thank you for your continuous patronage to the JAL Group.
Some services are temporarily unavailable at the moment affected by the transformation of Passenger Service System implemented on November 16, 2017 (Thu).

For users of JAL's global site (except Japan Region), please refer to "System Outage Period due to migration of Passenger Service System (except Japan Region)".

Request to customers

  • We expect congestions at airport counters after the system transformation. Please bring along your e-ticket itinerary/receipt or other documents with your flight booking information on the flight date, and arrive at the airport as early as possible.

Currently unavailable services

Temporary service change or suspension
on domestic routes

Updated on December 14, 2017 9:00 p.m.

Airport Self Check-in Machines (Kiosk)

Receipt issue using 8-digit order number

The Web Receipt Display Service is available.

How to display receipt online

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